Privacy Policy
Last Updated: 08/05/2025
One Call Health Enrollment Group LLC (“One Call,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, communicate with us, or use our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
• Name
• Date of birth
• Phone number
• Email address
• Physical address
• Social Security number (only when required for insurance applications) • Health and medical information relevant to insurance eligibility
• Household and income details
b. Technical Information:
• IP address
• Browser type and version
• Device information
• Access times and referring URLs
c. Communication Information:
• SMS messages
• Call recordings (where applicable)
• Emails and chat transcripts
2. How We Use Your Information
We use the information we collect to:
• Provide insurance enrollment services
• Verify your eligibility for plans
• Communicate with you via phone, email, or text (SMS)
• Send reminders, confirmations, and follow-ups
• Comply with legal and regulatory obligations
• Improve website functionality and customer experience
3. Text Messaging & 10DLC Compliance
By submitting your phone number on our website or to a licensed agent, you consent to receive SMS text messages from One Call Health Enrollment Group LLC. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying:
• STOP to cancel messages
• HELP for more information
We will never sell or share your mobile number for marketing purposes without your express consent.
4. Disclosure of Your Information
We may share your information with:
• Licensed insurance agents and carriers
• Third-party service providers for application processing
• Government agencies (e.g., Healthcare.gov) as required for ACA enrollment • Legal or regulatory authorities if required by law
We do not sell your personal information to third parties.
5. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption, secure data storage, and restricted access protocols.
6. Your Choices
You have the right to:
• Access or correct your personal information
• Withdraw consent to communications
• Request deletion of your data, where permitted by law
To make any such requests, contact us using the information below.
7. Cookies and Tracking
Our website may use cookies or similar tracking technologies to enhance user experience and gather analytics. You can control the use of cookies through your browser settings.
8. HIPAA Notice
While One Call Health Enrollment Group LLC is not a covered entity under HIPAA, we treat your health-related data with the highest confidentiality and handle it in a secure and compliant manner, following the same principles of privacy and care.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.
10. Policy Updates
We may update this Privacy Policy at any time. Updates will be posted on this page with a new effective date. Continued use of our services constitutes your acceptance of any changes.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
One Call Health Enrollment Group LLC
6941 SW 196th Ave, Suite 33
Fort Lauderdale, FL 33332
Email: Support@healthenrollmentgroup.org
Phone: (855) 922-5155